Return Policy

What’s your return policy? 
We hope you love your Kelly Zhang Makeup products, however we understand that sometimes things don’t work out. If you're not satisfied with your purchase, you may return or exchange it within 7 days of delivery (conditions apply).

Returns

• Full refund:
  • Free in-store returns
  • $5.95 shipping fee for mail returns (U.S. orders only)
• Item must be in gently-used condition
• Final Sale: All signature bags are non-returnable

Exchanges

• Free exchanges for store credit (U.S. orders only)
• Must be in gently-used condition
• Final Sale: All signature bags are non-exchangeable

How do I return or exchange an item? 
In an effort to reduce waste, we do not include return slips in your order. Simply email us at HELLO@KELLYZHANGMAKEUP.COM and our Customer Service Team will be happy to help you place your return/exchange. 

How long does it take to process a return? 
We will issue the refund back to the original form of payment within 5-7 business days upon receiving the return shipment, and send an email confirmation confirming the details of your refund.