Return Policy

What’s your return policy? 
We hope you love your Kelly Zhang Makeup products, however we understand that sometimes things don’t work out. We accept returns on items purchased within 14 days purchase. Please note, all gift cards are final sale. 

How do I return or exchange an item? 
In an effort to reduce waste, we do not include return slips in your order. Simply email us at thekellyzhangmakeupbrand@gmail.com and our Customer Service Team will be happy to help you place your return/exchange. 

How long does it take to process a return? 
We will issue the refund back to the original form of payment within 5-7 business days upon receiving the return shipment, and send an email confirmation confirming the details of your refund.